Refund Policy

Last Updated: 05/10/2024

We at PassOnYourFirstTry are committed to providing quality education and a positive learning experience. However, we understand that sometimes circumstances may arise that necessitate a refund. This Refund Policy outlines the circumstances under which refunds may be issued, eligibility requirements, and the process to request a refund for our online courses and services.

1. General Refund Eligibility

Refund eligibility may vary depending on the type of course or service purchased, but in general:

• Self-Paced Courses: Refunds are typically available if requested within [specified number of days, e.g., 14 days] of purchase, provided that no more than [specified percentage or portion] of the course has been completed.
• Live or Instructor-Led Courses: Refunds may be available if requested before the start date of the course. Refunds are not usually available after the course has commenced.
• Subscription-Based Services: Refunds for subscriptions are generally not available once a billing cycle has started. However, you may cancel the subscription to avoid future charges.

Note: Certain promotional or discounted courses may have specific refund policies, which will be indicated at the time of purchase.

2. Non-Refundable Situations

Refunds are generally not available in the following cases:

• Course Completion: If a significant portion of the course has been accessed or completed.
• Downloaded Materials: If course materials or resources have been downloaded, refunds may not be eligible.
• Violation of Terms: If a user has violated our Terms & Conditions, we reserve the right to deny any refund requests.
• Course Bundles or Packages: Refunds for course bundles or packages may not be available if any portion of the bundle has been accessed or if the bundle is offered at a discounted price.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to passonyourfirsttry.com@gmail.com or fill out our online refund request form within the eligible refund period.
2. Provide Details: Include your full name, email address, course name, date of purchase, and reason for the refund request.
3. Response Time: Our support team will review your request and respond within [specified time, e.g., 5-7 business days] to confirm eligibility or request additional information if needed.

4. Refund Processing

Once your refund request is approved:

• Method of Refund: Refunds will be processed to the original payment method used at the time of purchase.
• Processing Time: Depending on your payment provider, it may take [5-10 business days] for the refund to appear on your account.
• Currency Exchange: Refunds will be processed in the original purchase currency. We are not responsible for any differences in amount due to exchange rates or fees.

5. Partial Refunds

In some cases, partial refunds may be offered:

• If a portion of the course has been accessed but the eligibility period has not expired, we may offer a partial refund based on the amount of content completed.
• Partial refunds may also apply if the course is discontinued by PassOnYourFirstTry or if technical issues significantly impact access to content.

6. Exceptional Circumstances

If you experience an unexpected situation (e.g., medical emergency, loss of access) that prevents you from completing a course, please reach out to our support team. We will review requests for refunds or course credits on a case-by-case basis for these exceptional circumstances.

7. Technical Issues and Course Content Errors

• If you are unable to access a course due to technical issues on our end, please contact support for assistance. If the issue cannot be resolved, we may provide a refund or course credit.
• If there is an error in course content, please notify us, and we will address the issue. Refunds for content errors may be considered under certain conditions.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and we will notify users as appropriate. The “Last Updated” date at the top will indicate the most recent changes. Continued use of our services after such changes constitutes acceptance of the new policy.

9. Contact Information

If you have any questions or need further assistance with our Refund Policy, please contact us at:

• Email: passonyourfirsttry.com@gmail.com
• Contact Form: https://passonyourfirsttry.com/contact-us

Thank you for choosing PassOnYourFirstTry as your learning partner. We strive to offer a fair and transparent refund process and appreciate your understanding as we work to provide the best possible educational experience.